You have 30-days after receiving an item to return it to us for a full refund, no questions asked. If the item shows up damaged, we will offer to exchange the item if possible.

How to make a return

  1. Email support@rankinwarehouse.com with the subject line "Return" followed by your order number. Ex: "Return #1234".
  2. We will issue you a return label via email within 24 hours.
  3. Print out the return label, put it on the packing (if you have the original packaging, that is ideal), and drop it off at the applicable carrier site. We use UPS, USPS, and DHL.
  4. Once we receive the item back, we will either apply the refund immediately to the payment method you originally used.
  5. If you do not receive your refund within 2 weeks of sending your item back, please email us again, or call 248-625-4104 to speak with a representative.

How to make an exchange

  1. Email support@rankinwarehouse.com with the subject line "Exchange" followed by your order number. Ex: "Exchange #1234".
  2. We will issue you a return label via email within 24 hours.
  3. Print out the return label, put it on the packing (if you have the original packaging, that is ideal), and drop it off at the applicable carrier site. We use UPS, USPS, and DHL.
  4. Once we receive the item back, we will send out the replacement item.
  5. If you do not receive your replacement item within 4 weeks of sending your item back, please email us again, or call 248-625-4104 to speak with a representative.