INSTRUMENT REPAIR
We're here to provide fast, dependable support for any routine need or urgent emergency, ensuring you have the assistance you need exactly when you need it. Our trained technicians cumulatively have over 50 years of service experience.
HOW CAN WE HELP YOU?
Service Contracts
Preventative Maintenance
On-Site Repair
Rentals, Loaners, & Parts
Refurbishment Service
- Cap your lab’s annual equipment costs for the year, limiting unexpected large repair bills.
- All customers can expect a response same-day, but service contract customers enjoy a 24-hour response time to have a technician on-site.
- Save thousands when you purchase more than one year of coverage upfront. Up to 3 years can be purchased up front, saving your lab 15%.
- We replace, calibrate, and clean critical components to ensure your equipment functions at or above OEM specification.
- Our technicians provide detailed reports of the maintenance visit and what we find while we are performing the PM.
- Enjoy flexible scheduling and reminders to fit maintenance visits within your lab’s busy schedule.
- All of our field service technicians are trained in-house for a minimum of one year in our production shop.
- Our technicians are experts with, but not limited to, the following brands: Leica, Sakura, Thermo, and Rankin Basics.
- Your lab is a match for Rankin Services if you have a tissue processor, embedding station, microtome, cryostat, slide stainer, coverslipper, cassette printer, or slide printer.
- Minimize lab downtime by taking advantage of our rental units.
- Service contract customers can keep their labs running by using our expedited free loaners.
- We keep rental and loaner equipment on hand for every type of histology lab equipment.
- Our large inventory of over 40,000 parts allows for quick turnaround repair times.
- Instead of replacing your machine for a new or refurbished item, you can save your lab thousands of dollars by getting your machine professionally refurbished.
- We’ll bring your machine into our shop for repair, and can offer your lab a rental unit while we fix your machine.
- Smaller items such as cassette printers, slide printers, microtomes, and embedding stations are excellent candidates for a depot repair. However, we often repair cryostats and tissue processors in-house, as well.
Frequently Asked Questions
Answers to Your Most Common Questions – Quick, Clear, and Helpful!
CHRIS KREIDER | Field Service Technician
How soon can a technician arrive at my site?
Can you repair my machine at Rankin’s facility?
How can I schedule a repair?
How long will a repair take?
What geographic areas do you service?
What is covered under a service contract?
What is a PM contract? Can’t I just call in to schedule a PM?
Our service contract customers benefit from a 24-hour response time. Other call-in customers can expect a 24-72 hour response time. All customers receive an initial contact same-day. In addition, all labs receive free phone support.
Yes, this is called our “Refurbishment Service,” which we offer for all 50 states. Rental units are available to keep you running while we fix your machine. Service contract customers are granted free loaners for depot repairs. Click here to learn more.
Click here to submit a service ticket and a customer service representative will contact you the same day if the ticket is reported before 4pm EST.
Repairs can vary in length depending on the severity of the issue, or possible parts backorders. However, we try very hard to keep stock of the most common-to-fail parts for Leica, Sakura, and Thermo products to help your lab get back up and running as fast as possible. Most repairs are completed in less than 4 hours but often take an entire business day. We employ a diligent troubleshooting protocol before a technician gets dispatched to your lab to ensure all possible parts are needed for the repair and in the technician’s van. Our number one goal is to achieve a first-time fix, and not have to come back, saving your lab time and money. A very severe repair could take as long as several weeks, in which case we would offer a rental unit or install a free loaner if you are a service contract customer.
We have field service technicians that cover Michigan, northern Ohio, and northeast Indiana. However, we do have national field service technicians that fly from our facility to all 50 states, if needed. Our depot service is available for all 50 states (freight charges apply).
Parts, labor, travel, unlimited service tickets for repairs, and one yearly preventative maintenance visit. Some exclusions apply based on specific models and serial numbers, which are explicitly stated in the service agreement. Click here to view the service contract terms and conditions.
Yes, you can just call in to schedule a PM! However, we offer 1-year, 2-year, or 3-year PM contracts. Many of our customers prefer to purchase multi-year PM contracts in order to simplify their yearly PM burden and enjoy the multi-year savings discount. If you just call in to schedule an upcoming a PM you have due, you would technically be purchasing a 1-year PM contract. Travel charges still apply for each PM visit.
